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  2. Chat support suite

    Real-time support solution that’s super fast and oh so reliable.

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    HELP DESK SUITE

    Our flexible ticketing platform is a cinch to use for any agent.

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    FAQ BUILDER

    Speed up all your support processes with integrated FAQ pages.

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    Applications
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    Plugins & Integrations
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    Documentation
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    Company
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    Agent Handbook
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    Agent Test
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    Webinars
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    Effortless multibrand support

    Does your call center support multiple brands? We got you covered!

    Customized workflows for each callback

    Mutibrand support does not have to be complex. Each callback is automatically queued and assigned to the correct customer service team with specific to the brand the callback is for intstructions.

    Trends and opportunities

    Easily see trends and opportunities handled by your customer service team by analyzing phone call volume and comparing it to live chat and support ticket volumes for each brand.
    Each customer service interaction, whether it is a callback, live chat, email or facebook chat is automatically tagged and categorized for further mining by the brand analysts.

    customer service customer history

    Callback evolution

    Callback for brand XYZ, escalate to team XYZ

    • Assign callback requests to departments or operators responsible to handle specific brand
    • Convert a callback to a support ticket to respond offline by customer service team for specific brand.
    • Escalate callback requests to the management staff
    invite visitors

    Waiting is for lobbies and bus stops.

    Questions?
    色老板