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  2. Updates

    Major update to LiveHelpNow Challenge. Gamification is here.
    COVID-19: Our Response to the Outbreak
    New: Translate SMS chats, Find untagged chats, Merge tickets
    AI Suggested Responses: Improving The Customer Experience
    Tag, You're It! - Win the Customer Service Game with Auto Tagging
    Chats by Chat Window and Canned Responses Stats Reports
    NEW: Terminate chats with time delay, automatic messages for idle chat sessions
    Tracking Conversions influenced by Live Chat and Email Support interactions
    Facebook Integration

    Facebook Integration

    Feb 05, 2018

    LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,…

    New report: Tickets by Source

    New report: Tickets by Source

    Jan 10, 2018

    Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook…

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